If you don’t have a subscription at a Nova service you can buy Novaflix at the price of €12.90, but if you have an active subscription at a Nova internet, telephony and/or television service you can buy Novaflix at the special price of €9.90. Prices include VAT 24% and corresponding PAY TV levy 10%.

Novaflix supports payments via credit and debit cards. Diners and American Express cards are not supported.

In order to check the validity of your card a temporary freeze of €1 appears, which is directly removed (in the following two days) without charging your card.

We’d like to remind you that as soon as your free viewing period expires the credit/debit card you added to your Account will be charged.

You can cancel your subscription at any time in your Account. You will be able to watch content until the end of the period you’ve paid for.

The service is available for purchase exclusively in Greece and only to those who have a permanent residency in Greece.
You need to be in Greece and have a greek residence address in order to buy a subscription to the service.

In case your connected Nova service is blocked, you’ll need to pay its debt first and your connected Nova service to become active in order to qualify for the special price at Novaflix.

Whenever possible, absolutely. We provide our content available in HD when we can. Novaflix will try to offer you the best quality depending on your internet connection.

The majority of our content has subtitles in greek language. In selected content, you’ll have the option to activate and deactivate subtitles at the viewing page when you’re about to watch something.

For selected content, you’ll have the option to enjoy the programme you wish, with or without greek subtitles. In these occasions, greek subtitles are pre-selected and you may deselect them by choosing the related option (off or greek) at the bottom right side of your screen.

FOX Play provides on demand access at the latest series episodes of FOX and FOX Life channels.

FOX Play is provided free of charge as a part of Novaflix service. It is required to have the service activated.

In order to watch, the following are required:

• Internet connection (wireless or wired).
• Compatible device and installation, if needed, of Novaflix Player.
• Access details (username, password, PIN).

The “Auto Play” feature provides the ability to watch continuously one series episode after the other. And in case you don’t want to, you have the option to stop it and return back to it whenever you want.

The “Offline Viewing” feature provides the ability to download selected content to your device and watch it when you’re not connected to the Internet.

Programmes are available for offline viewing for 30 days from download completion. If you press play, you have 48 hours to watch them. If they’re removed from the service, they won’t be available for offline viewing.

You can download up to 25 programmes onto all your devices via Novaflix. You can download the same programme up to 2 times.

They are saved on your device storage, as a result it is important to have available space to download them. You may see your device’s available space at Novaflix settings. You’re able to watch those programmes only at Novaflix and only at the device you’ve downloaded them. In Android you have the option to save on internal or external storage as long as there’s a memory card at your device.

Yes, there’s an option for high and low download quality, which is available at Novaflix settings. The download quality affects the size and download speed of the programme. As regards the laptops, you’re able to select the download quality at the offline application’s settings.

At low quality the size of a programme file of 1,5 hours (90 min.) duration varies between 600MB - 800MB. At high quality the corresponding programme file varies between 1,4GB - 1,7GB.

The service is offered via any type of broadband connection (wired or wireless) and via mobile cellular networks (3G/4G).

Make sure you’re connected to the Internet and try again. If the problem persists, use the Live Chat at www.novaflix.gr.

The minimum required internet connection speed is 2-3Mbps. The viewing quality is closely related to your internet connection. If your connection is very good then you’ll have the best possible quality. Additionally, you may choose the quality at player settings.

For tablets and smartphones modifications are not required, and the same applies for the majority of laptops. It is possible though to face problems in case you have activated specialized security settings at your network, your operating system or your browser. For technical support you may use the Live Chat at www.novaflix.gr.

We remind you that your subscription offers you the option to register and use 3 devices, 2 of them at the same time. That message appears when you’ve exceeded the allowed number of devices. You may renew your device, once per month, at “My Devices” section of your Account.

Depending on the device type, you have the option to create additional accounts (profiles with limited rights) through your main account, which are unique for every family member. At laptop/PC by selecting “Manage Profile” on the menu located at the upper-right part of the screen. At iOS/Android apps by selecting “Manage Profile” which is located under “My Novaflix” category of the menu. At Android TV devices via the select and create profile page.
In case you keep more than one active profiles to the service, we advise you to log out after every access. In that way, you can control more effectively that every profile will use the service according to the viewing options (e.g. parental control level) that have been assigned to it.

You have the option to manage your account and “lock” the content you wouldn’t like to be accessible to your kids, at laptop/PC and iOS/Android apps via My Novaflix > Admin > Manage Profile, by clicking on the profile you’d like to manage and selecting "Parental Control Level (PG Level)", and at Android TV devices via the select and create profile page, by clicking on the profile you’d like to manage and selecting “Parental Control”. The following apply:

• K: Suitable for all ages
• 8: Unsuitable for persons under the age of 8
• 12: Unsuitable for persons under the age of 12
• 16: Unsuitable for persons under the age of 16
• 18: Unsuitable for persons under the age of 18

In case you keep more than one active profiles to the service, we advise you to log out after every access. In that way, you can control more effectively that every profile will use the service according to the viewing options (e.g. parental control level) that have been assigned to it.

Yes, it is and the service won’t work if you delete the necessary cookies.

Based on Regulation ΕU 2017/1128 of the European Parliament and of the Council of 14 June 2017 on cross-border portability of online content services in the internal market, you’re allowed to watch Novaflix at the countries of the European Union. See the countries here. Necessary condition is to have an active service subscription.

You don’t have to take any action. As long as you have an active subscription at the service you have access at its content from any European Union country and with any type of Internet connection, wireless or wired.

Viewing at the European Union countries is allowed for a period of 12 months.

No. You’ll need to login at least once to your device at Novaflix service from a greek IP address in order to have the ability to start again viewing in EU.

You may enjoy Novaflix in one of the following device types:

• Laptop, PC (Windows 7 or newer, Mac OS-X 10.10 or newer)
• Tablet (Android 4.4 or newer, iOS 10 or newer)
• Smartphone (Android 4.4 or newer, iOS 10 or newer)
• TV, Media Player (Android TV 7 or newer)

The application is provided for use, exclusively and only, with compatible devices (laptops, PCs, smartphones and tablets) which are not rooted(android) or jailbroken(iOS) (modification or subtraction of limitations included in devices’ operating system).

In order to be able to watch at your Android or iOS device, please download the app from Google Play or the Apple Store. In order to be able to watch at your Android TV device, please download the app from the Google Play Store which is available at your Android TV device.

Detailed characteristics:
Laptops/PCs with Windows 7 or newer & Mac OS-X 10.10 or newer, with any HTML5 compatible browser.
Minimum system requirements:

• OS: Windows 7 and newer (supported Windows 7,8,8.1,10), Mac OS-X 10.10 or newer
• CPU: Core i3 >1.5Ghz
• RAM: 4 GB
• GPU: WebGL enable
• Resolution: 1024x768 dpi

Tablets (Apple iPad, Android tablets).
Minimum system requirements:

• OS: iOS 10 or newer, Android 4.4 or newer

Smartphones (Apple iPhone / Android phones).
Minimum system requirements

• OS: iOS 10 or newer, Android 4.4 or newer

Android TV TVs and Android TV Media Players
Minimum system requirements

• OS: Android TV 7 or newer (Android Google Certified)
• Memory: 2GB RAM/8GB Flash
• Wi-Fi: 802.11 b/g/n, Built in Wi-Fi 2.4GHz (ac optional)

Device must support Widevine Level 1.
In order to receive HD resolution, the Android TV device and the TV or display which is connected to must support HDCP technology.
In order to find out more about Novaflix Android TV experience and check the compatible models of the service visit the dedicated Android TV page.

If your TV is an Android TV one you may install the Novaflix Android TV app. If it isn’t you may either connect to it an Android TV Media Player or your computer (laptop, desktop) by using a relevant cable. We remind you that the service is offered exclusively for private use.

You can download it from the Google Play Store which is available at your Android TV device. Find out more about Novaflix Android TV experience and check the compatible models of the service at the dedicated Android TV page.

Your Android TV device is compatible if it covers the Technical Requirements of the service. Find out more about Novaflix Android TV experience and check the compatible models of the service at the dedicated Android TV page.

That message appears on devices which don’t support Widevine Level 1. Please, consult the necessary Technical Requirements of the Novaflix service for more.

You can download from the Google Play Store which is available at your Android TV device an app (e.g. “DRM Info”) to perform that check. That app will provide you the Widevine Level information supported by your device.

In case your Android TV device doesn’t have a greek keyboard installed, you can download an app from the Google Play Store (e.g. “LeanKey Keyboard”) in order to add it. In that way you’ll be able to search in greek at the Android TV app. As soon as you install the app, you need to select it as “Current Keyboard” at your device’s Settings. At that point the greek will also become available as an option inside the Android TV app.

By clicking on “Exit” you exit the app and during your next visit you’re not asked to provide your email/password in order to connect. By clicking on “Logout” you need to provide your email/password during your next visit.

The “Email” / “Password” you’re asked to provide are those you’ve activated during your Sign Up at Novaflix service, and the same you use in order to connect to your Novaflix Account (www.novaflix.gr/myaccount).

With Novaflix Player you’re able to:

• Watch via every compatible browser.
• Install Novaflix service at any laptop with Windows or Μac OS (it’s necessary to allow the Novaflix player installation first).
• Continue navigate to the application or using your laptop while player is working in the background.

In order to help you complete the sign up process it is possible to receive a reminder email. If you don’t complete that process we’ll keep your email address for 7 days. After that point it is deleted and we don’t keep anything else from your data. The information we request during sign up is necessary for the security and the transparency of the transactions and the proper function of the service, based on what it is anticipated by the current greek and european legal framework. It is clarified that during the entry of your card details you’re being redirected to Piraeus’ Bank secure environment. We don’t store those data at any point of that process.

For the time being, Novaflix supports only one Subscription Pack, as a result you don’t have the option to change it. When the service will offer more than one Subscription Packs, you’ll have the option to change your Pack at the “Subscription Pack” section of your Account.

You are able to change your Password in your Account. In case you can’t log-in you can reset your password in the log-in area.

You are able to change your Password in your Account.

If you’re a new subscriber at Novaflix service, you may enter the Promo Code you’ve received during the Sign Up process. If you’re an existing subscriber, you may enter the Promo Code in the relevant field that exists in your Account. We’d like to remind you that as soon as the free viewing period of your Promo Code expires, the credit/debit card you added to your Account will be charged.

You may renew your device, once per month, at “My Devices” section of your Account.

You may see your PIN and change it easily in your Account.

You may change your PIN whenever you like in your Account.

With your Password you get access at Novaflix service. With your PIN you may create multiple profiles and set parental control levels, but after you have connected at Novaflix service.